Terms and Conditions
City of Munich (Department of Labor and Economic Development, München Tourismus) acts solely as an intermediary. The contract is concluded directly between you and the service provider (Autobus Oberbayern GmbH or Mentor-Reisen GmbH). Cancellations for online bookings must be submitted in writing to City of Munich (Department of Labor and Economic Development, München Tourismus / E-Mail: tourismus.gs@muenchen.de). Bookings made at the Tourist Information must be cancelled there. The General terms and conditions of Autobus Oberbayern GmbH or of Mentor-Reisen GmbH, as applicable, apply.
City of Munich (Department of Labor and Economic Development, München Tourismus) acts solely as an intermediary. The contract is concluded directly between you and the service provider (bus company). Please consult the bus company for its rebooking and cancellation terms. Cancellations must be made in writing. The General Terms and Conditions of the bus company arranged apply.
City of Munich (Department of Labor and Economic Development, München Tourismus) acts solely as an intermediary. The contract is concluded directly between you and the service provider (tour guide). If the group fails to appear at the agreed time or cancels too late, the tour guide will invoice the client for the applicable fee.
A cancellation is deemed timely if, for tours lasting up to three hours, the tour guide has received notice at least 72 hours (3 days) before the appointment. For tours lasting between 3 and 7 hours, the cancellation period is 120 hours (5 days) before the appointment. For tours lasting longer than 7 hours, the cancellation period is 240 hours (10 days) before the appointment.
The cancellation must be made in writing to both the tour guide and City of Munich (Department of Labor and Economic Development, München Tourismus / E-Mail: tourismus.guides@muenchen.de). Delays by the group are borne by the client. In the event of delays of more than 30 minutes, the tour guide will leave the meeting point and will likewise issue an invoice.
City of Munich (Department of Labor and Economic Development, München Tourismus) acts solely as an intermediary. The contract is concluded directly between you and the service provider (Münchner Stadtrundfahrten or Yellow Cab Verkehrsbetriebs-GmbH). Cancellations for online bookings must be submitted in writing to City of Munich (Department of Labor and Economic Development, München Tourismus / E-Mail: tourismus.gs@muenchen.de). Bookings made at the Tourist Information must be cancelled there. The General Terms and Conditions of Münchner Stadtrundfahrten oHG or of Yellow Cab Verkehrsbetriebs-GmbH apply, as applicable.
Upon the booking confirmation issued by City of Munich (Department of Labor and Economic Development, München Tourismus), you become the direct contractual partner of the booked hotel under its contractual terms. City of Munich (Department of Labor and Economic Development, München Tourismus) acts as an intermediary and assumes no liability for the performance of services by the hotel.
If the hotel/guesthouse considers an advance payment necessary for this booking, the hotel/guesthouse will contact you regarding the payment arrangements. Please notify the hotel directly of any requested changes, cancellations, and late arrival.
The accommodation contract is concluded as soon as the room has been requested and confirmed or—if confirmation was no longer possible due to time constraints—has been made available. Conclusion of the accommodation contract obliges the contracting parties to perform the contract, irrespective of its duration. The hotel is obliged to pay damages to the guest if the reserved room is not provided.
If the contractual services are not utilised, the hotel’s cancellation terms apply; the agreed accommodation price may then only be charged less the expenses saved.
City of Munich (Department of Labor and Economic Development, München Tourismus) acts solely as an intermediary. The contract is concluded directly between you and the service provider (Turbopass GmbH). Please consult the provider (Turbopass GmbH) regarding its rebooking and cancellation terms. Cancellations must be made in writing to City of Munich (Department of Labor and Economic Development, München Tourismus / E-Mail: tourismus.produkt@muenchen.de). The General Terms and Conditions of Turbopass GmbH apply to the München Card and the München City Pass.
City of Munich (Department of Labor and Economic Development, München Tourismus) organises public city tours held on a regular basis (e.g. Rathausführung, Großmarkthallenführung, Altstadtführung, Justizpalastführung, Viertelliebeführungen, Hofbräuhausführung, Oktoberfestführung, Erlebnistour Auer Dult, Christkindlmarktführungen, etc.). Tickets for these tours can be purchased in the München Tourismus online shop or at the Tourist Information (Rathaus). The number of participants for public tours is limited.
Cancellations: Up to 24 hours before the start of the tour, the tour can be cancelled free of charge. Cancellations for online bookings must be submitted in writing to City of Munich (Department of Labor and Economic Development, München Tourismus / E-Mail: tourismus.gs@muenchen.de). Bookings made at the Tourist Information must be cancelled there.
When purchasing München-Erlebnisse (e.g. rickshaw tours, tower ascent Frauenkirche, other guided tours, etc.), City of Munich (Department of Labor and Economic Development, München Tourismus) acts solely as an intermediary. The contract is concluded directly between you and the respective service provider. Cancellations for online bookings must be submitted in writing to City of Munich (Department of Labor and Economic Development, München Tourismus / E-Mail: tourismus.gs@muenchen.de). Bookings made at the Tourist Information must be cancelled there.
Please observe the respective rebooking and cancellation terms. Cancellations must be made in writing. The General Terms and Conditions of the arranged company apply:
Lederhosen-Express | Weis(s)er Stadtvogel | rikschaguide | Minga Tours | Stattreisen | munichwalktours – Münchner Stadtführungen | MucTours | Servus Bavaria Tours | Schwarzgold
Please note that for bookings made via City of Munich (Department of Labor and Economic Development, München Tourismus), free cancellations are not possible. In addition, during your visit to the Oktoberfest the General Terms and Conditions of the respective festival tents apply.
Armbrustschützenzelt | Augustiner Festhalle| Festhalle Schottenhamel | Fischer-Vroni | Hacker-Festzelt | Hofbräu Festzelt | Käfer Wiesn-Schänke | Kufflers Weinzelt | Löwenbräu Festzelt | Münchner Stubn Festzelt | Ochsenbraterei | Paulaner Festzelt | Pschorr Bräurosl | Schützen Festzelt | Volksängerzelt Schützenlisl
Vouchers for Munich Experiences (e.g. voucher for a tour of the Rathaus (Town Hall) including a tour of the Rathausturm (Town Hall Tower), vouchers for guided tours through the Grossmarkthalle (wholesale market hall), vouchers for experience tours of the Auer Dult traditional markets) are issued by the City of Munich (Department of Labor and Economic Development / Referat für Arbeit und Wirtschaft, München Tourismus). The contract shall be concluded directly between you and the City of Munich (Department of Labor and Economic Development / Referat für Arbeit und Wirtschaft, München Tourismus). The voucher shall be valid for 3 years from the date of purchase and may only be used for the selected product. This voucher may not be combined with other vouchers or discount offers. The voucher may not be exchanged for cash. Vouchers may not be returned (for exchange/cancellation) once purchased. If lost, the voucher cannot be replaced and will become invalid.
Tickets for the tower ascent can be purchased online on the München Tourismus website and at the Tourist Information (Rathaus). Cancellations: A free cancellation is possible up to 24 hours before the booked time of the tower ascent. Cancellations for online bookings must be submitted in writing to City of Munich (Department of Labor and Economic Development, München Tourismus / E-Mail: tourismus.gs@muenchen.de). Bookings made at the Tourist Information must be cancelled there.
Use: The ticket is valid for a single visit to the town hall tower. It must be presented on a mobile phone or in printed form.
For further information regarding the general terms and conditions and cancellation options, please contact tourismus.produkt@muenchen.de by email.