Terms and Conditions

Terms and Conditions for Guided Tours

München Tourismus (the Munich Tourist Office) only acts as an intermediary. Therefore the service-contract is deemed to be concluded directly between the client and the tourist guide. For guided tours of two or three hours, a cancellation free of charge is possible if the tourist guide is informed three days before the arranged date. For tours of more than three hours, the deadline for a cancellation is five days before the arranged date. For tours cancelled at shorter notice, the tourist guide is entitled to charge the full amount. If the group is delayed, the tourist guide may shorten the tour at her/his own discretion. After having waited for more than 30 minutes, the tourist guide is allowed to leave the meeting point and will send an invoice for services just as if the tour had taken place.


Terms and Conditions for Accomodations

Dear guest, please note: With the booking confirmation you enter into direct contractual relation with the above-named hotel (according to the guest registration agreement). Please announce booking changes, cancellations and late arrival directly at the hotel. If a deposit payment is required the hotel will contact you. München Tourismus is only acting as an agent and does not assume any liability for service and efficiency offered by the hotel. The following rights and obligations of the hotel reservation contract are: The contract between guest and hotel is considered concluded as soon as the room has been reserved and the reservation confirmed, or - in case that there is no time for confirmation - as soon as the room has been reserved. The contract when concluded obliges both contractual partners to fulfillment of all contract conditions, regardless of the length of time for which the contract has been concluded. In case the booked room is not available, the hotelier is responsible for any inconveniences concerning the guest. The guest is obligated by non occupancy of the room to pay the agreed price for such, or the normal hotel price, minus any savings of expense made by the hotelier.


Terms and Conditions Munich Card and Munich City Pass

The City of Munich - Department of Labour and Economic Affairs, München Tourismus - acts only as a mediator. The contract is concluded directly between you and the service provider (Turbopass GmbH). Please contact the provider (Turbopass GmbH) for information on the rebooking and cancellation conditions. Cancellations must be made in writing. The general terms and conditions of the brokered company (Turbopass GmbH) apply. The general terms and conditions for München Card and München City Pass can be found at https://www.turbopass.com/terms-and-conditions.

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